We’re sharing this updated information in case you have clients in the impacted areas.
We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who are impacted by Hurricane Helene.
The changes have been extended to:
- Between September 25 and May 1, 2025, for impacted residents of North Carolina.
- Between September 25 and May 1, 2025, for impacted residents of Virginia.
- Between September 26 and May 1, 2025, for impacted residents of Tennessee.
The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
For assistance during this emergency, please call the Member Services number on your health plan ID card.
We want to help make sure your clients and their members have access to the healthcare they need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 8 p.m. ET.
You can read the details we shared with Virginia members in this Better Care Blog story.