Every call, email, or chat you have with us is an opportunity to support you more effectively, and your feedback plays a significant role in helping us get better every day.
There may be some confusion around our post-interaction surveys, so we’d like to clarify their purpose and how your responses make a difference.
What the survey is — and what it isn’t
Our post-interaction survey is designed to gather feedback about the specific interaction you just had with one of our Broker Services associates.
It is not intended to measure your overall perception of Anthem. It focuses on the quality, clarity, professionalism, and effectiveness of our service. This helps us understand:
- Was your question addressed clearly?
- Did the associate provide helpful guidance?
- Was the interaction efficient and respectful?
Why you receive a survey
You may receive a survey after a recent:
- Phone call.
- Email exchange.
- Live chat session.
Your feedback helps us elevate the experience you receive every time you reach out.
How to provide the most impactful feedback
Rate the interaction you just had. Focus on the associate’s support, clarity, and responsiveness during that touchpoint.
If you’re experiencing broader system or enterprise issues, please share those through the appropriate broker support or account management channels so they can be addressed at the right level.
Thank you for your partnership, time, and honest feedback.